A free training program for training CS reps with the skills, tools, and knowledge to delight customers and resolve issues.
60+
People hired
27+
Roles filled
17+
Countries hired in
"I can reach out at any time and my requests are taken seriously. It always feels like I have a personal contact and that I’m not just a number."
Sandro Schneider
Head of International Markets
About Younity
Founded in 2019, Younity is already beloved by 1.4M users globally – and described by Deepak Chopra as “extraordinary.”
The challenge
As Younity scaled its customer base and operations, it realized a need for outsourcing. However, its talent strategy was complicated by the fact it required the business agility to scale up (and down) according to changing market trends. What’s more, Younity's expansion into over a dozen new markets presented a hiring challenge: Swiss law made traditional employment contracts unfeasible.
Seasonal Inefficiency
The Post-Lockdown Surge
Search for a Frictionless Solution
"Work for Impact has an excellent selection of talent. Also, the team personally helps us find the right candidates for our needs."
Sandro Schneider
Head of International Markets
The Solution
Younity trialed multiple platforms to source and manage independent talent. The team found Work for Impact was the best option due to its superior talent pool, technology, and recruitment support. Within two months, Younity was ready to launch in a new country with a team of five. Once this repeatable process was established, it scaled its presence to 16 more markets with a team of 60+ project managers, translators, admin assistants, customer service agents, and marketing experts.
Younity tested multiple platforms but ultimately chose Work for Impact because of its superior talent pool and the integrated recruitment support that went beyond simple software features.
The right platform significantly reduced their lead time; they were able to source a five-person team and launch in a new country within just two months.
By establishing a consistent workflow for sourcing and managing talent, Younity was able to scale rapidly from one new market to 16 additional markets, managing a diverse team of over 60 specialists.
Beyond technical capabilities, the decision to partner was driven by ethical alignment. Younity prioritized fair pay and social impact (specifically the Pathways program) as core components of their business model."
That success gave her the confidence to grow her team further, eventually adding three senior accountants and using Work for Impact’s platform to manage contracts, time tracking, bonuses, and background checks.
"We partner with companies that align with our core values and provide strong support, so Work for Impact’s Pathways program and commitment to fair pay are important to us"
Sandro Schneider
Head of International Markets
The Impact
Younity avoids the complexity of issuing employment contracts in multiple countries and benefits from the flexibility to adjust its workforce capacity instantly.
Our team handles the full recruitment process for Younity, from job posts to interviews, allowing the company to find the right talent in days – instead of weeks or months.
Our all-in-one platform simplifies Younity's reporting workflow. With the team’s input, we've even introduced a feature that enables talent to allocate time to different projects.