Josefa Tuwai

Managing the overall HR function for a specific site, department, or business unit to ensure alignment with corporate strategy and local operational needs.

Leading and mentoring a team of HR Officers and administrative staff to ensure high-quality service delivery across the employee lifecycle.

Advising senior management and site leads on complex industrial relations, labor laws, and collective bargaining agreements.

Overseeing the end-to-end recruitment process for technical, specialized, and leadership roles to maintain optimal manning levels.

Facilitating performance management cycles, including the implementation of development plans and managing underperformance issues.

Coordinating large-scale mobilization and demobilization of workforces, particularly in remote or project-based environments.

Managing site-specific HR budgets, including the monitoring of labor costs, overtime trends, and recruitment expenditures.

Conducting internal investigations into grievances, disciplinary matters, or breaches of company policy with a focus on procedural fairness.

Collaborating with Health, Safety, and Environment (HSE) teams to manage workers' compensation claims and return-to-work programs.

Developing and updating site-specific Standard Operating Procedures (SOPs) and employee handbooks to reflect current legislative requirements.

Analyzing HR metrics such as turnover rates, absenteeism, and engagement scores to identify trends and propose corrective actions.

Overseeing the administration of payroll, benefits, and employee housing or travel logistics for site-based personnel.

Planning and executing succession planning strategies to identify and prepare high-potential employees for future internal promotions.

Leading cultural initiatives and employee engagement programs to improve morale and retention in high-pressure or isolated work environments.

Developing and implementing HR strategies and initiatives aligned with the overall business strategy.

Bridging management and employee relations by addressing demands, grievances, or other issues.

Managing the recruitment and selection process to ensure the organization attracts and retains top-tier talent.

Supporting current and future business needs through the development, engagement, motivation, and preservation of human capital.

Developing and monitoring overall HR strategies, systems, tactics, and procedures across the organization.

Nurturing a positive working environment and cultivating a high-performance corporate culture

Overseeing and managing a performance appraisal system that drives high performance.

Maintaining pay plans and benefits programs to ensure market competitiveness and internal equity.

Assessing training needs to apply and monitor high-impact employee development programs.

Reporting to management and providing decision support through HR metrics and data analytics.

Ensuring legal compliance throughout human resource management regarding local, state, and federal labor laws.

Managing a team of HR professionals and administrative staff to ensure departmental goals are met.

Overseeing the annual HR budget and monitoring expenditures to ensure cost-effectiveness.

Handling complex disciplinary actions and terminations in accordance with company policy and legal requirements.

Leading change management initiatives to support organizational growth or restructuring.

Acting as the primary point of contact for customers to provide high-quality service, resolve inquiries, and handle complaints professionally.

Processing financial transactions including deposits, withdrawals, check cashing, and money transfers with absolute accuracy.

Managing a cash drawer by maintaining correct balances and performing daily reconciliations to ensure zero discrepancies.

Identifying and verifying customer identities to comply with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations.

Promoting and cross-selling banking products and services based on individual customer needs and financial goals.

Updating customer account information and maintaining digital records within the core banking system.

Inputting high volumes of data from various source documents into digital databases with a focus on speed and absolute accuracy.

Reviewing and verifying data for deficiencies or errors, correcting any incompatibilities, and checking output for quality.

Maintaining a clean and organized digital and physical filing system to ensure records are easily retrievable for audits.

Sorting and distributing incoming mail, packages, and internal correspondence to the correct departments.

Preparing and formatting professional reports, spreadsheets, and presentations for management using the Microsoft Office Suite.

Responding to internal and external information requests by retrieving data from protected databases.

Scanning, printing, and photocopying documents while ensuring all sensitive information is handled with strict confidentiality.

Updating and maintaining mailing lists, customer databases, and employee records within a Customer Relationship Management (CRM) or HRIS system.

Greeting customers warmly and providing a high-quality service experience from the moment they approach the counter.

Taking accurate orders for products or services and entering them into the Point of Sale (POS) system.

Processing cash, credit, and mobile payments while ensuring all transactions are handled securely and accurately.

Providing detailed information about menu items, product features, or service packages to assist customer decision-making.

Managing customer queues effectively to ensure a smooth flow of service during peak operating hours.

Resolving customer complaints or order errors on the spot with a focus on satisfaction and brand loyalty.

Maintaining a clean, organized, and fully stocked counter area in compliance with health and safety standards.

Coordinating with back-of-house or technical teams to ensure orders are fulfilled correctly and on time.

Upselling or suggesting complementary products and promotional offers to increase average transaction value.

Performing daily opening and closing procedures, including cash drawer reconciliation and equipment checks.

Handling phone inquiries and digital orders while managing in-person customer priorities.

Monitoring inventory levels at the front counter and alerting management when supplies are running low.

Adhering to all company policies regarding uniforms, personal hygiene, and professional conduct.