Kristine Reyes

·    Manages and supports Learning Management System for CET, CORP, COTS and Healthcare Industries

·   Serves as the primary system administrator by providing 1st Level Technical Support to LMS end-users via phone or email channels

·  Escalate unresolved issues to the relevant department and tests resolution in UAT before deployment to production

·   Ensures that all cases are documented and resolved within the stipulated timeframe

·    Generate reports for management review or end-user request

·    Responsible for testing out new updates, course content and provides periodical feedback to the relevant department

·   Assists with data migration for client and create new user as part of the workflow

·    Responsible for the development, implementation, delivery, and maintenance of resources used for instructional functions

·   Familiarity with course design and development and assists with testing course content before system launching

·     Defining and managing user roles as requested by client or end user

·  Identifying any opportunities for process and quality improvements

·    Maintaining procedures to ensure the security and integrity of systems

·  Subject Matter Expert for relocation request of the following Residential Services: 

o Analogue and Digital Telephone Lines

o ADSL Broadband (Asymmetric Digital Subscriber Line)

o Fiber Optic Broadband 

· Coordinates with customers thru e-mail, inbound/outbound call or face-to-face interaction for the development of cases or complaints

·   Follow-up with key stakeholders, department/external contractors, suppliers to schedule or expedite deliveries and resolve shortages for telecommunication supplies

·   Checks the correctness of work orders raised by backroom based on the installation appointment of the Field Engineering Team

·  Directs and coordinates purchasing/procurement by managing inventory levels, stock verification and incoming product delivery schedules of telecommunication equipment required by the team

·  Revise work orders created by the system during technical issue as validated by the Field Engineers

·        Functions as an Assistant Team Leader and oversees day to day operations of the department in the absence of Team Leaders and Manager by supporting with management duties such as:

o assisting in implementing policies and procedures

o creating business e-mail to customers and stakeholders

o  generating daily and monthly team reports

o  updating department's Key Performance Indicator (KPI) records

o performing voice retrieval and systems checking to validate complaint calls

o organizing calibrations, presentations and department meetings

o  assigning action items to appropriate team members

o compiles and controls records/related files by updating electronic information systems, hard copies of customer with a strict accuracy in accordance with Singapore Privacy Act

o in-charge for the labeling and updating document titles and constantly checking central system and enhancing ways to make the process seamless

·  Provides and sources qualified leads and potential clients to the marketing and recruitment team from all advertising and job channels

·  Contacts former clients and establishing new clients to build portfolio of roles to fill thru email and/or phone

· Books job orders and project proposals as requested by new and existing clients

· Represents and markets candidate's skills set to prospective clients to gain job order and schedules interview and meeting between candidate, client and recruitment executive

· Weekly and monthly monitoring of sales productivity report and directly reporting sales output to the company Director and ensuring that marketing quota has been achieved as required by the business

·  Assists on human resources and administrative/clerical tasks such as accompanying candidates to Ministry of Manpower for work permit verification and medical examination fulfillment 

· Collecting documents from clients and companies for hiring completion