Logo
Impact Report 2025

Work for Impact emphasise fair work, job security, and real social impact for underrepresented communities worldwide.

Read the Report
Smiling person standing in a field
Customer Support Training
Course

A free training program for training CS reps with the skills, tools, and knowledge to delight customers and resolve issues.

Get Access
Hiring & Managing a remote CS Team
Featured Content

Learn how to find the best remote talent, onboard them effectively, and maximize the benefits of building a remote CS team.

Download e-Book

About

Customer Service

Administration

Article Writing

Administrative Assistance

Lead Generation

Email Marketing

Canva

Copywriting

🇬🇧 English (Native or Bilingual)

I am a digital hustler who gets things done. I am proficient at all aspects of eCommerce such as product descriptions and content management, SEO, apps and plugins. I support customers with warmth and courtesy on email, SMS and chat. I am an experienced...

Employment

Peter Scott Yoga

EDM and Social Posts

Peter Scott Yoga
Aug 2022 - (Present) (3 years and 7 months)

Developing and executing comprehensive Electronic Direct Mail (EDM) strategies to drive customer engagement and conversion. Designing and writing compelling copy for email newsletters, promotional campaigns, and automated lifecycle flows. Managing the...

Supply Nation

eCommerce Specialist

Supply Nation
Dec 2014 - Dec 2021 (7 years)

Performing A/B testing on email subject lines, layouts, and call-to-action (CTA) buttons to optimize campaign performance. Collaborating with graphic designers or using creative tools (like Canva or Adobe Spark) to ensure all visual assets align with brand...

University of Wollongong

Marketing Researcher

University of Wollongong
Jan 2010 - Jun 2014 (4 years and 5 months)

Budget acquittal, sourcing and contacting interviewees, organising transcription, managing travel arrangements, and liaising with the university administration. Assembled a bibliography relating to the research, independently conducted a number of...

Education

University of Wollongong

University of Wollongong

Doctor of Philosophy (PhD) — English Literatures
Jan 2009 - Aug 2018 (9 years and 7 months)
University of Wollongong

University of Wollongong

Bachelor of Arts (First Class Honours) — English Literatures
Mar 1997 - Dec 2007 (10 years and 9 months)