Logo
Impact Report 2025

Work for Impact emphasise fair work, job security, and real social impact for underrepresented communities worldwide.

Read the Report
Smiling person standing in a field
Customer Support Training
Course

A free training program for training CS reps with the skills, tools, and knowledge to delight customers and resolve issues.

Get Access
Hiring & Managing a remote CS Team
Featured Content

Learn how to find the best remote talent, onboard them effectively, and maximize the benefits of building a remote CS team.

Download e-Book

About

Virtual Assistance

Administrative Assistance

Copywriting

CRM

Customer Service

Data Entry

Administrative Support

Live Chat Customer Service

Microsoft Office

Sales Support

Translation

Virtual Assistance

🇬🇧 English (Fluent)

🇫🇷 French (Native or Bilingual)

🇲🇬 Malagasy (Native or Bilingual)

🌟 Bilingual Operations Coordinator & Virtual Assistant with proven success in client retention and quality management. Experienced in team supervision, process optimization, and bilingual (EN/FR) customer service. Fast learner, tech-savvy,...

Employment

SOMAP

Technical Assistant / Maintenance Coordinator

SOMAP Société Malgache de Maintenance Pétrolière
Jan 2025 - (Present) (1 year and 1 month)

Responsible for the technical, administrative, and organizational follow-up of petroleum maintenance operations. In charge of planning maintenance interventions, coordinating technical teams, and managing the CMMS to ensure traceability and operational...

GetHumanCall
GetHumanCall

Bilingual Operations Coordinator (EN/FR)

Dec 2023 - (Present) (2 years and 2 months)

Supervise daily operations, monitor agent performance, manage schedules, and optimize task allocation to ensure high-quality customer service. Organize initial and ongoing training, provide personalized coaching, and maintain adherence to best practices in...

Bilingual Customer Advisor (EN/FR)

Aug 2022 - Mar 2023 (7 months)

Scheduled photo sessions, coordinated logistics, and ensured smooth communication between clients, photographers, and the technical team. Managed bilingual communication (French/English) with local and international clients, providing accurate translations...

Espace Soafinaritra

Executive assistant & Receptionist

Espace Soafinaritra
Jul 2019 - Dec 2024 (5 years and 5 months)

Managed administrative tasks including client and vendor relations, preparation of quotes, contracts, invoices, and payment follow-ups. Organized events: handled bookings, coordinated planning with teams, managed vendors, and supervised event setups....

Education

 EEFPS Condorcet

EEFPS Condorcet

Master’s Degree (M1) in Industrial Engineering
Nov 2021
MPTC Madagascar Professional Training Center

MPTC Madagascar Professional Training Center

C2 Language Cert International ESOL (English)
Mar 2021 - Dec 2022 (1 year and 9 months)