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About

Virtual Assistance

Administrative Assistance

Copywriting

CRM

Customer Service

Data Entry

Administrative Support

Live Chat Customer Service

Microsoft Office

Sales Support

Translation

Virtual Assistance

🇬🇧 English (Fluent)

🇫🇷 French (Native or Bilingual)

🇲🇬 Malagasy (Native or Bilingual)

🌟 Bilingual Operations Coordinator & Virtual Assistant with proven success in client retention and quality management. Experienced in team supervision, process optimization, and bilingual (EN/FR) customer service. Fast learner, tech-savvy,...

Employment

SOMAP

Technical Assistant / Maintenance Coordinator

SOMAP Société Malgache de Maintenance Pétrolière
Jan 2025 - (Present) (1 year and 2 months)

Responsible for the technical, administrative, and organizational follow-up of petroleum maintenance operations. In charge of planning maintenance interventions, coordinating technical teams, and managing the CMMS to ensure traceability and operational...

GetHumanCall
GetHumanCall

Bilingual Operations Coordinator (EN/FR)

Dec 2023 - Nov 2024 (11 months)

Supervise daily operations, monitor agent performance, manage schedules, and optimize task allocation to ensure high-quality customer service. Organize initial and ongoing training, provide personalized coaching, and maintain adherence to best practices in...

Bilingual Customer Advisor (EN/FR)

Aug 2022 - Mar 2023 (7 months)

Scheduled photo sessions, coordinated logistics, and ensured smooth communication between clients, photographers, and the technical team. Managed bilingual communication (French/English) with local and international clients, providing accurate translations...

Espace Soafinaritra

Executive assistant & Receptionist

Espace Soafinaritra
Jul 2019 - Dec 2024 (5 years and 5 months)

Managed administrative tasks including client and vendor relations, preparation of quotes, contracts, invoices, and payment follow-ups. Organized events: handled bookings, coordinated planning with teams, managed vendors, and supervised event setups....

Education

 EEFPS Condorcet

EEFPS Condorcet

Master’s Degree (M1) in Industrial Engineering
Nov 2021 - Nov 2022 (1 year)
MPTC Madagascar Professional Training Center

MPTC Madagascar Professional Training Center

C2 Language Cert International ESOL (English)
Mar 2016 - Dec 2018 (2 years and 9 months)